The Student Success and Career Services Coach works in conjunction with the Director of Student Success and Retention Services to manage the Career Services aspects of the Center, providing services and activities that meet student, community, departmental, divisional, and institutional career needs. The Student Success and Career Services Coach works with the Director to ensure that the Center provides smooth, effective and efficient career services to students. Additionally, the Student Success and Career Services Coach provides academic advisement and maintains a caseload of currently enrolled students.
The Student Success and Career Services Coach is responsible for assisting students with the development and evaluation of an educational plan. S/he maintains and provides accurate program and course information for new and returning students seeking certificates, diplomas, and degrees. S/he provides information on all aspects of new student orientation, placement test interpretation, advising services, and career identification and selection. The Student Success and Career Services Coach provides academic advising and career exploration guidance to new and continuing students in a face-to-face or online environment. S/he assists students in determining their major course of study by offering resources for self-exploration related to careers; interprets career assessment results and guides students in researching employment trends and gathering information related to careers of interest. S/he maintains current information related to resume writing, interviewing skills, and general job search strategies, providing resume critiques, interview advice, and mock interviews for students seeking employment.
The Student Success and Career Services Coach focuses efforts on assisting students with identifying and utilizing college resources that will support degree completion and further aid students in successfully accomplishing their academic goals. S/he assists with course selection, course withdrawal, program changes, and teaches students about technology available to them for registration. S/he monitors student educational progress and provides information about college academic and personal resources as necessary. S/he oversees a caseload of students through constant contact throughout the semester to ensure satisfactory academic progress. Responds to early alerts from faculty with outreach to students struggling in classes, offering assistance, and making referrals to college resources in an effort to promote student retention.
This position oversees the training of other Student Success Coaches across the college to ensure they are adequately prepared to assist students with career interest inventories, job search strategies, resume writing, mock interviewing, and interviewing skills. S/he will be responsible for the planning, implementation, and evaluation of the college’s annual Career Fair. S/he will market career services to currently enrolled students and potential students through workshops (both online and face-to-face) and will develop materials necessary to assist students with all aspects of the job search. The Student Success and Career Services Coach will regularly assess and inventory career resources to determine additional needs as dictated by recent trends and technology. S/he markets employment opportunities to all students through the maintenance of the college job board, working with local employers to establish interviewing sessions as needed.
The Student Success and Career Services Coach works to build relationships with local employers encouraging the hiring of our graduates. S/he develops working relationships with faculty that lead to collaborative outreach to local businesses. Additionally, the Student Success and Career Services Coach will work with college Business and Industry leadership to determine appropriate avenues for working with local businesses that provide educational training through GTCC.
Educational & Certification Requirements:
· Bachelor’s degree required. Master’s degree preferred in Education, Social Work, Counseling, Business, Social Sciences or related field.
Knowledge, Skills, Abilities & Professional Experience:
· 1-3 years of experience in career counseling required. Experience in academic advising, program coordination, or related experience working with community businesses or students in a college or university setting preferred.
· Experience including supervision of employees, program development experience and experience working with special populations of students preferred.
· Demonstrated expertise in area of Career Services and knowledge of career exploration steps, general tests which assist students in assessing their skills, interests, and abilities, and fundamental knowledge of interpretation of test outcomes. Talent to build relationships with community employers.
· Knowledge of academic advising and student success initiatives.
· Ability to utilize data to assess practices and effectiveness of programs.
· Knowledge of current and emergent practices in higher education which facilitate student success.
· Experience working with diverse students including first generation college students, students from under-represented populations, and students transitioning from adult high school programs.
· Ability to establish and maintain effective relationships working effectively and cooperatively with students, faculty, staff, administration and the general public. General knowledge and experience working with multicultural post-secondary students.
· Excellent verbal, written, and interpersonal communication skills. Must have strong presentation skills.
· Demonstrate knowledge, good judgment, and the willingness to support and enforce college policy and procedures and maintain confidentiality.
· Ability to work independently, as well as in a collaborative team environment, using good judgment, analytical skills, and problem solving skills while upholding college procedures and policies and promoting teamwork within the organization.
· Ability to use a personal computer and other office equipment, including college related software and email. Knowledge of Microsoft Office software.
· Familiarity with integrating online and web-based tools which support academic advising and college retention efforts, while understanding the challenges that students and staff face with technology.
· Ability to adapt in a changing workplace environment that is focused on student retention and success.
· Must have general knowledge of the community college system and understand the philosophy and mission of the community college.
· Exhibited skills in advising techniques, interpersonal relations, communications, test interpretation, transcript evaluation, and career development.
· Possess a general knowledge of career exploration steps and general tests which assist students in assessing their skills, interests, and abilities and the ability to interpret the outcomes.