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Unit Description – Career & Internship Center
The Career & Internship Center at the University of Washington (UW) Seattle Campus assists students from all backgrounds as they explore industries and careers; learn about and develop skills for professional success; secure and reflect upon career-related experiences; articulate their skills and experience to others; and launch post-graduation plans. Our team has a deep appreciation of and respect for a diverse academic environment, inclusive of students, faculty and staff of many social, economic, cultural, ideological, racial and ethnic backgrounds.
Position Purpose & Scope – Associate Director for Coaching Operations
We are hiring a leader for our career coaching team. Our career coaches support undergraduate students, graduate students and recent graduates in exploring careers and securing internships and jobs through virtual and in-person 1:1 and group services. They also run dynamic interest communities, partner with academic advisers and other campus stakeholders, liaise with centers serving diverse student populations, and so much more. The person we hire into this role will provide guidance and operational support to the coaches as they carry out their work, make decisions about what types of student-facing resources we need, and serve as a critical member of the center’s executive leadership team.
MANAGEMENT OF COACHING OPERATIONS (65%) – personnel, vision/direction, logistics, and resources. *Provide supervision and feedback to a team of approximately 6 career coaches. *Cultivate a community of practice so coaches can learn best practices from one another. *Provide leadership during coach hiring, onboarding, and training. * Provide support and guidance to departmental and college-based career coaches. *Establish, communicate, and execute overall vision for coaching operations. *Help coaching team evolve and adapt to meet the needs of an increasingly diverse student body, complex campus career services landscape, and evolving world of work. *Decide how much of which services to offer on a quarterly basis and facilitate scheduling accordingly. *Troubleshoot backend issues related to the Appointments module in Handshake (our scheduling platform). *Ensure coaching services are recorded accurately in Handshake. *Design and implement assessments of coaching team effectiveness and impact. *Stay abreast of labor market trends and coaching best practices. *Decide which internal and external resources should go where on our website to ensure students can easily access them. *Lead efforts to ensure our blog, interest communities, identity communities, and other student-facing web pages stay current and dynamic.
CENTER LEADERSHIP (25%) *Help establish vision, create policies, and make funding decisions with the center director and associate director. *Provide second opinions, thought partnership, and pushback on an array of issues during executive leadership discussions and decision-making. *Facilitate collaborations between the coaching team, other areas of the office, and other offices on campus.*Help elevate and integrate career concepts in various facets of the undergraduate experience.
DIRECT SERVICE (10%) *When possible, fill behind coaches who are out unexpectedly to reduce impact to students. *In peak times, coach individuals through 15 and 30 minute appointments on career decisions and job search strategies. *Occasionally facilitate (in person and virtual) workshops, moderate panels, and present at various orientations.
EXPERIENCE - Four or more years of career coaching experience in a higher education setting; experience supervising professional staff, preferably in a counseling, coaching, or advising setting; master’s degree, preferably in higher education administration, counseling, or related discipline.
SKILLS - Build and maintain collaborative relationships with a range of stakeholders; give and receive positive and constructive feedback with supervisees, peers, and managers; analyze staff needs, center data, campus developments, and national trends to inform decision-making; evaluate and modify services, resources, and messaging to enhance access for students from historically marginalized communities; think future-forward, experiment, innovate, assess, and adapt; create vision, get buy-in, and design execution plan; adapt style when working with students and colleagues who have different personalities, needs, cultural backgrounds, etc.; excellent with details and following tasks through to completion; strong meeting facilitation and presentation skills.