Jobspeaker helps people manage their career through education and work experience. Our collaboration platform enables educators to engage students, jobseekers, fellow educators and employers in a conversation about how to best close the skills gap within their community, region or state. Jobspeaker works with high schools, colleges, universities, workforce/government agencies and non-profits to provide support as jobseekers of all kinds seek to build a fulfilling career. Our mission is to eliminate inequities in the employment landscape. We are passionate about our product and our commitment to change access to education and a lifelong fulfilling career for every individual. We value work/life balance, efficiency, simplicity, proactive & obsessive customer service, and making a difference in the world!
What you’ll be doing…
As an Implementation Specialist to join our growing team you’ll hold a key role here at Jobspeaker. You will be responsible first and foremost for the successful on-boarding of our new Jobspeaker customers, whether they are a simple installation or a more custom-built implementation. Once a new customer contract is signed, the Implementation Specialist works with our customer success team to ensure that all aspects of the implementation are flawless thus guaranteeing an extraordinary customer experience. Secondarily, this role will also support the Customer Care team with a variety of customer support activities for current customers.
Manage and administrate all customer implementations using a variety of off-the-shelf customer services, software development packages as well as our own custom built support software
Manage and execute all the following tasks throughout the process.
Define all implementation tasks, assign ownership and follow up to ensure completion.
Field any/all challenges from suppliers, carriers, third-party technicians, etc. and collaborate with the data, engineering and customer support team members necessary to swiftly overcome.
Respond to inquiries from customers, Sales and Finance teams before, during and after implementation.
Lead and/or help facilitate some or all of the following live calls/zoom meetings.
Internal Team Kickoff Calls
Customer Kickoff Calls
Customer update calls
Customer post-implementation follow up calls.
Maintain consistent communication with all implementation stakeholders.
Conduct implementation retrospectives with stakeholders to identify and apply opportunities for improvement.
Field and respond to customer or team member questions related to customer account and customer requests.
Assist in customer data entry, configuration and account setup.
Support special projects within the Customer Success team.
Ad hoc support assistance as needed.
Jobspeaker is an equal opportunity employer
Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.
Working With Us
You'll have the best of all worlds... the opportunity to work with passionate, talented people who are the best in their fields. Jobspeaker full time employees also enjoy a generous vacation policy, outstanding health and financial benefits, and much more.
Ability to collaborate and work in a team environment
Strong organizational skills with the ability to multi-task and prioritize well in a fast paced, dynamic work environment
Experience accessing and working with C-Level decision makers
Experience working with Colleges, Universities, Workforce, K-12
Engineering or Technical degree or background is a plus
Depending on experience
If you are looking to have an impact on the world and find pleasure in exceeding expectations…we'd love to hear from you!
Requirements for this position
Authentically demonstrate your ability to:
Have a passion to deliver your best in every situation
Act with integrity, humility and vulnerability
Be easy, efficient and reliable to work with
Always Improve yourself and your team
Exercise critical thinking skills by being analytical, questioning how things are done, solving problems and finding creative ways around, over and through hurdles.
Be highly organized with demonstrated planning and follow-through skills.
Exhibit customer focus skills by handling all customer inquiries with a sense of urgency, showing empathy, minimizing reactive solutions, displaying a professional and positive presence with customers and displaying a drive to achieve positive outcomes.
Remain calm under pressure by being adaptable to changes and unexpected surprises, exercising cooperation, flexibility and determination in the face of adversity.
Demonstrate a process-oriented mindset by being detail oriented, building structure and scale, designing, adhering to and always improving processes.
Show independence by self-managing tasks, deadlines and progress; identifying risk and mitigate without direction and proactively escalate issues or needs.
Embrace strong and adaptable communication skills by noticing stakeholder communication preferences and modifying your own style; accordingly, demonstrate clarity of message in both written and verbal communication; synthesize and simplify information for understanding to all and be able to influence through communication when necessary.
Proficient with Microsoft Office, Google Office and other tools to help interact with team members, partners and customers
(Research shows that women and people from underrepresented groups only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. If you have a passion for this role and believe you can deliver in this capacity, Jobspeaker encourages you to apply. We look forward to your application.)
Minimum of a Bachelor's degree or equivalent experience
2+ years of direct implementation support experience with a preference for a customer facing role OR
2+ years of experience in an education, workforce or related field with some administrative experience
Experience in the development and delivery of SaaS products to K-12, College, University and/or Workforce
Experience inspiring others to action (sales, leadership, fundraising, public service)
Highly adept with technology, and quick to learn new technologies and apply solutions
Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills
Strong data analysis skills
Experience with data driven instruction
Ability to travel 10%+
Additional Salary Information: - Amazing workplace culture
- Competitive salary
- Stock options
- Your choice of laptop
- Medical benefits
- Paid time off program
- Additional days off - Community Service Day, Your Birthday, Summer Fridays ... a surprise Friday off