University Job Title: Student Services Officer 3, Admissions & Fin Aid Bargaining Unit: None - Not included in the union (Yale Union Group) Time Type: Full time Duration Type: Regular Compensation Grade: Academic Administration Wage Ranges: Click here to see our Wage Ranges Work Location: Central Campus Worksite Address: 300 Prospect Street New Haven, CT 06511 Work Week: Standard (M-F equal number of hours per day) Searchable Job Family: Administration, Miscellaneous, Student Services Total # of Hours to be Works: 37.5
Position Focus: Reporting to the Director of Enrollment Management, responsible for outreach activities within the YSE Admissions & Financial Aid Office including recruiting, application processing and review, developing and implementing on and off-campus outreach events; daily communication with prospective students, and assisting with financial aid processes. Assist with the planning, development and implementation of innovative admissions and financial aid strategies and programs to enroll the strongest possible YSE class annually. The Asst Director of Admissions, Events & Recruitment will serve as one of the key administrators of Slate, the Customer Relationship Management (CRM) system used in the recruitment and admission of prospective students to YSE. At the discretion of the Director, plan and coordinate on and off-campus recruiting sessions and events. Extensive international and domestic travel will be required to help meet growth and visibility goals. Management of the campus visit program, on-campus open houses and events will also be a key responsibility of this role. This will include the creation of events in Slate, the YSE events website as well the coordination of event follow-ups and electronic surveys. Also assist with the management of the admissions listserv via Slate's Inbox tool, as well as the management of recruitment inventory, including all marketing materials, giveaways, informational postcards, etc. Will co-lead in the hiring, training and oversight of Admissions Ambassadors and Financial Aid Work Study student assistants as well as Admission Ambassador social media submissions, uploads and posts. Vacation time may be taken by special permission only during the period of December 15 and April 1st.
Essential Duties: 1. Implement admissions strategies/programs and execute recruiting strategies. Plan activities required for the identification and cultivation of prospects leading to enrollment. 2. Manage admissions communication plan for prospective students. Craft important messages to prospective students and admitted students, including the content creation for a monthly “newsletter,” blog posts, and Facebook updates. 3. Conduct on and off campus recruiting sessions. Extensive international and domestic travel will be required to help meet growth and visibility goals. 4. Engage in daily contact with prospective students to provide information and advice about YSE programs. Advise prospective students about admissions requirements, options, policies, procedures, and associated topics. 5. Hire, train and oversee Admissions and Financial Aid Work Study student assistants in office. 6. Work with Director of Financial Aid to develop and implement initiatives to improve financial aid services. This may include assisting prospective students with fellowships and outside scholarships; creating financial literacy programs for current students; assisting with scholarship awarding; processing financial aid applications and awards; and conducting institutional research for policy improvement. 7. Serve as a member of the Admissions Committee, responsible for evaluating all application files for admission. 8. Develop and/or refresh all marketing materials for distribution at recruiting events, including give-aways, informational postcards, etc. ensuring consistency with branding and a focus on innovation. 9. Engage faculty, alumni and current students in recruiting process; collaborate with YSE and other Yale faculty, departments and offices, and outside organizations in this effort. 10. Assist in establishing admissions calendar of events. Help develop and implement recruiting travel schedule for professional staff, faculty, alumni, and student volunteers. Ensure the coordination of recruitment activities with other Yale departments/offices and non-Yale entities. 11. Record, develop, and maintain ongoing relationships with relevant undergraduate programs, employers, government offices, and other organizations to assist in the recruitment process. 12. Produce and administer the admitted student survey and report on data collected.
Required Education and Experience: Bachelor’s Degree in relevant field plus a minimum of three years of related experience in admissions, registration, placement, financial aid, student counseling or equivalent combination of education and experience.
Required Skill/Ability 1:
Superior demonstrated written and oral communication and interpersonal skills, including experience in public presentation, and the ability to craft and articulate messages for a variety of audiences.
Required Skill/Ability 2:
Proficiency in basic data management system (preferably Slate).
Required Skill/Ability 3:
Strong and demonstrated knowledge of developing and implementing successful admissions and event strategies. Available during events and occasional evening and weekend work.
Required Skill/Ability 4:
Excellent analytical skills and creative self-direction. Exceptional administrative, planning, organizational, and project management skills.
Required Skill/Ability 5:
Ability to represent the school well and work collegially within and outside the University. Ability to work a fast-paced and changing environment. Strong computer skills and experience using data management systems.
Preferred Education, Experience and Skills: Master’s degree in higher education administration, counseling, or the environment; proven familiarity with environmental issues; experience conducting data analysis, planning and implementing events, and development of marketing materials.
Drug Screen: No Health Screening: No
Background Check Requirements:
COVID-19 Vaccine Requirement: Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.
Posting Disclaimer: The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.