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University of the Pacific
Stockton, California
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Details
Posted: 19-Sep-24
Location: United States - Nationwide
Type: Full Time
Salary: $21-$23/hr
Categories:
Career Services
Human Resource/Staffing
Recruiting/Talent Acquisition
Preferred Education:
2 Year Degree
The National Association of Colleges and Employers (NACE) values robust and substantive learning experiences for the career services and early talent recruiting professions. We are committed to making a difference in the lives of the members we serve and the college student populations that are supported, engaged, and inspired by our members’ work. Our members are directly responsible for the career development of college students on their campuses and the hiring of the next generation of the workforce. It is critically important to the future of the profession that our members understand and engage in leading practices effectively; and we are dedicated to supporting the education and professional development interests and needs of our members.
This role is fully remote - as such, you’ll have the ability to work from almost anywhere, though preference will be given to those in the eastern or central time zones.
What you’ll do
Reporting to and working closely with our Member Services Manager, you will be an integral part of the membership department as you provide customer service & sales support to current and prospective NACE members. Day to day, you will:
- Monitor membership email inboxes and webchat system, and respond to member and prospect inquiries via phone, email, & web chat with a customized and professional approach
- Perform outreach and sales calls for new, current, lapsed, and prospective members and recommend NACE products & services that meet their individual needs
- Engage in active follow-up communication to ensure the conversion of prospect into members and process sales transactions
- Deliver virtual member benefits overviews for individuals and organizations
- Perform data entry and verification of member and organizational records in our membership database, including changes to member status, company profile checks, invoice creation, transaction updates, and on-demand receipts.
- Test and provide new feedback on new features & processes within our website and database
What you need to thrive in this role
- 1-3 years’ experience in customer service, sales, and/or membership services; Experience working with associations or nonprofits strongly preferred.
- Proficiency in Microsoft Office applications, CRM systems, member databases, and virtual meeting tools is helpful and preferred
- You are an outgoing people person with a customer-focused mindset. You are adaptable, detail-oriented, and self-motivated to prioritize your time independently and successfully meet deadlines
- Well-rounded and effective in all forms of communication: listening, presentation, verbal & written communication (comfort in speaking to existing and potential members over the phone is a must!)
- Ability to work independently in a remote setting while collaborating effectively within a team
- Ability to travel for NACE Conference & Expo and staff retreats
What We Offer You
NACE employees receive a competitive salary and enjoy a work environment that values collaboration, innovation, and excellence. Additionally, employees receive an extremely robust benefits package, including:?
- Hourly pay of $21 - $23/hr
- Generous paid time off and vacation time
- Paid holidays –these include MLK Jr. Day, Juneteenth, and the week between Christmas and New Year’s
- 401(k)?plan
- Generous medical, dental, and vision plan (no premium for employee-only coverage and extremely reasonable rates for family coverage)?
- Company provided short-term and long-term disability?
- Company provided life insurance equal to two times annual salary
Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Thank you for considering us as a potential employer!
AAP/EEO Statement: NACE provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
About National Association of Colleges and Employers
The National Association of Colleges and Employers (NACE) empowers and connects the community of professionals who support, develop, and employ the college-educated workforce. We are a professional association that represents organizations and individuals that work in career services on college campuses and recruiters that hire new college graduates. Together, we are bridging college to work and driving towards a career-ready workforce with equitable employment outcomes for all. Our team is highly collaborative, responsive, and cohesive. We have worked hard on our culture to ensure that everyone’s work is meaningful and appreciated.
https://careers.naceweb.org/jobs/20589375/member-services-representative
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